Cisco Unified Communications Workshop

Duration 8 days

RRP £3,950 + VAT call/email for your discount

Target Audience
Second and third level support personnel or anyone who or needs an understanding of the Cisco Unified Communications implementation e.g. Channel Partner / Reseller, Customer, Employee.

Prerequisites
Knowledge of data and voice networks. Delegates do not require any previous experience with Cisco Unified Communications Manager, Cisco Unity Connection or Cisco Unified Presence.

Course Objectives
This advanced level instructor-led workshop focuses on configuration, administration and troubleshooting of Cisco Unified Communication Manager, Cisco Unity Connection and Cisco Unified Presence in single and multi-site deployments. There is a strong emphasis on lab oriented tasks for delegates to configure and troubleshoot Cisco Unified Communication Manager, Cisco Unity Connection and Cisco Unified Presence. The course runs as a ‘workshop’ environment where delegates can also make use of the instructors’ consultancy skills for specific areas of interest to them. Workshop labs will start by building the initial configuration and moving on to more advanced scenarios. Students are expected to troubleshoot and resolve any issues that arise during the labs.

Course Content

Cisco Unified Communications Manager Implementation

• IP Telephony overview
• Cisco Unified Communications architecture
• IP Telephony Call Flows
• Design Considerations
• Enterprise License Manager (ELM)
• Cisco Unified Communications Manager features
• Running Cisco Unified Communications Manager in VMWare
• Adding IP phones in Cisco Unified Communications Manager using the Auto-registration process
• Manually adding IP phones in Cisco Unified Communications Manager
• Configuring Directory Numbers
• Integrating the Apple iPhone, Nokia and Blackberry phones with Cisco Unified Communications Manager
• Using the Bulk Administration Tool (BAT) to add IP phones in Cisco Unified Communications Manager
• Cisco IP Phones and Phone Settings
• IP Phone User Interfaces
• IP Phone Hardening
• Speed Dials
• Personal Address Book
• Configuring/modifying IP Phone Softkeys and Button Templates
• Loading IP Phone Firmware from a Peer IP Phone

Cisco Unity Connection Implementation

• IP Telephony and voicemail integration overview
• Cisco Unity Connection integrated messaging architecture
• IP Telephony and voicemail call flows
• Design considerations
• Voicemail clients and user interfaces
• Administrative tools and interfaces
• Cisco Unity Connection features
• Cisco Unified Communications Manager features
• Basic IP phone configuration on Cisco Unified Communications Manager
• Configuring Cisco Unified Communications Manager for integration with Cisco Unity Connection (SCCP and SIP)
• Configuring Cisco Unity Connection for integration with Cisco Unified Communications Manager (SCCP and SIP)
• Managing AXL servers
• Cisco Unity Connection system Service and Enterprise parameters
• Cisco Unity Connection user authentication rules
• Adding users and mailboxes in Cisco Unity Connection
• Managing mailboxes
• LDAP integration
• Directory Handlers and Interview Handlers
• Managing greetings
• Cisco Unity Connection call routing, call handling and auto-attendant
• Time Based Call Management
• Recording and announcing attendee name when joining a conference
• Message Notification and Restriction tables
• Class of Service (Partitions and Search Spaces)
• Managing schedules and holidays
• SMTP message notification
• Distribution lists and Broadcast lists
• Messaging deployment models used for Cisco Unity Connection
• Multi-site deployments
• E.164 Numbering Plan
• Voicemail Networking (including VPIM)
• Adding remote sites and remote users in Cisco Unity Connection
• Phone View
• Disaster Recovery
• IMAP integration
• Cisco Unified Messaging Gateway
• Monitoring and Troubleshooting
• Real Time Monitoring Tool
• Generating and viewing reports in Cisco Unity Connection

Cisco UC IM & Presence Implementation with Jabber

• IP Telephony Overview
• IP Telephony Call Flows
• IM and Presence Architecture
• Design considerations
• Cisco Unified Communications Manager for IM and Presence Licensing
• Cisco Unified Communications Manager features
• IM and Presence server features
• Basic IP phone configuration on Cisco Unified Communications Manager
• Configuring Cisco Unified Communications Manager for integration with IM and Presence
• Configuring the IM and Presence server for integration with Cisco Unified Communications Manager
• IM and Presence server system & security parameters
• LDAP integration
• Cisco Unified Client Services Framework
• Bandwidth Capability of Cisco Unified Client Services Framework devices
• Cisco Unified Personal Communicator client
• Cisco Jabber clients
• CTI Desk phone control
• Making voice and video calls
• Point-to-point video calls
• Multipoint Videoconferencing
• Point-to-point Instant Messaging (Chat)
• Persistent Chat
• IM Forking
• IM compliance
• SIP and XMPP client authentication policy
• Presence Gateway configuration
• IM and Presence Login Banner
• IM and Presence Security Considerations
• IP Phone Messenger
• Multi-site deployments and inter-cluster configuration
• IM and Presence server Routing Communication types
• Cisco Unified Personal Communicator and Cisco Unity Connection voicemail integration
• Federations and inter-domain configuration
• Disaster Recovery System
• Monitoring and Troubleshooting

To book this course please contact Leanne Heaven on 01285 647 041,
or email leanne.heaven@clusterlearning.com.

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