Cisco Unified Communications Manager Implementation

5 Days

Target Audience
Support and deployment personnel, Administrators, or anyone who or needs an understanding of the Cisco Unified Communications Manager implementation e.g. Channel Partner / Reseller, Customer, Employees.

Course Objectives
This instructor-led course focuses on configuration, verification and basic troubleshooting of Cisco Unified Communications Manager in single and multi-site deployments. There is a strong emphasis on lab oriented tasks for delegates to configure and verify Cisco Unified Communications Manager. The course runs as a ‘workshop’ environment where delegates can also make use of the instructors’ consultancy skills for specific areas of interest to them.

Course Outline
– Cisco Unified Communications architecture.
– IP Telephony Call Flows.
– Design Considerations.
– Enterprise License Manager (ELM)
– Cisco Unified Communications Manager features.
– Running Cisco Unified Communications Manager in VMWare.
– Adding IP phones in Cisco Unified Communications Manager using the Auto-registration process.
– Manually adding IP phones in Cisco Unified Communications Manager.
– Configuring Directory Numbers
– Integrating the Apple iPhone with Cisco Unified Communications Manager.
– Using the Bulk Administration Tool (BAT) to add IP phones in Cisco Unified Communications Manager.
– Cisco IP Phones and Phone Settings.
– IP Phone User Interfaces.
– IP Phone Hardening.
– Speed Dials.
– Personal Address Book.
– Configuring/modifying IP Phone Softkeys and Button Templates.
– Loading IP Phone Firmware from a Peer IP Phone.

To book this course please contact Leanne Heaven on 01285 647 041,
or email

Next Steps

You can contact us using the details below or alternatively request a call back.



+44 (0) 1285 627 103

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