Duration 3 days
RRP £1,495 + VAT call/email for your discount
Support and deployment personnel, Administrators, or anyone who or needs an understanding of the Cisco Unity Connection/Cisco Unified Communications Manager implementation e.g. Channel Partner / Reseller, Customer, Employee
This instructor-led course focuses on configuration, administration and basic troubleshooting of Cisco Unity Connection and Cisco Unified Communications Manager in single and multi-site deployments. There is a strong emphasis on lab oriented tasks for delegates to configure Cisco Unity Connection integration with Cisco Unified Communications Manager and explore integrated messaging, voicemail, voice recognition, and call transfer rules. The course runs as a workshop environment where delegates can also make use of the instructors consultancy skills for specific areas of interest to them.
To book this course please contact Leanne Heaven on 01285 647 041,or email email@example.com.
IP Telephony and voicemail integration overview.
Cisco Unity Connection integrated messaging architecture.
IP Telephony and voicemail call flows.
Voicemail clients and user interfaces.
Administrative tools and interfaces.
Cisco Unity Connection features.
Cisco Unified Communications Manager features.
Basic IP phone configuration on Cisco Unified Communications Manager.
Configuring Cisco Unified Communications Manager for integration with Cisco Unity Connection (SCCP and SIP).
Configuring Cisco Unity Connection for integration with Cisco Unified Communications Manager (SCCP and SIP).
Managing AXL servers.
Cisco Unity Connection system Service and Enterprise parameters.
Cisco Unity Connection user authentication rules.
Adding users and mailboxes in Cisco Unity Connection.
Directory Handlers and Interview Handlers.
Cisco Unity Connection call routing, call handling and auto-attendant.
Time Based Call Management
Recording and announcing attendee name when joining a conference.
Message Notification and Restriction tables.
Class of Service (Partitions and Search Spaces).
Managing schedules and holidays.
SMTP message notification.
Distribution lists and Broadcast lists
Messaging deployment models used for Cisco Unity Connection.
E.164 Numbering Plan
Voicemail Networking (including VPIM).
Adding remote sites and remote users in Cisco Unity Connection.
Cisco Unified Messaging Gateway.
Monitoring and Troubleshooting.
Real Time Monitoring Tool.
Generating and viewing reports in Cisco Unity Connection.