Cisco Unity Connection Implementation

Duration 3 days

RRP £1,495 + VAT call/email for your discount

Target Audience
Support and deployment personnel, Administrators, or anyone who or needs an understanding of the Cisco Unity Connection/Cisco Unified Communications Manager implementation e.g. Channel Partner / Reseller, Customer, Employee

Course objectives
This instructor-led course focuses on configuration, administration and basic troubleshooting of Cisco Unity Connection and Cisco Unified Communications Manager in single and multi-site deployments. There is a strong emphasis on lab oriented tasks for delegates to configure Cisco Unity Connection integration with Cisco Unified Communications Manager and explore integrated messaging, voicemail, voice recognition, and call transfer rules. The course runs as a ‘workshop’ environment where delegates can also make use of the instructors’ consultancy skills for specific areas of interest to them.

Course outline
• IP Telephony and voicemail integration overview.
• Cisco Unity Connection integrated messaging architecture.
• IP Telephony and voicemail call flows.
• Design considerations.
• Voicemail clients and user interfaces.
• Administrative tools and interfaces.
• Cisco Unity Connection features.
• Cisco Unified Communications Manager features.
• Basic IP phone configuration on Cisco Unified Communications Manager.
• Configuring Cisco Unified Communications Manager for integration with Cisco Unity Connection (SCCP and SIP).
• Configuring Cisco Unity Connection for integration with Cisco Unified Communications Manager (SCCP and SIP).
• Managing AXL servers.
• Cisco Unity Connection system Service and Enterprise parameters.
• Cisco Unity Connection user authentication rules.
• Adding users and mailboxes in Cisco Unity Connection.
• Managing mailboxes.
• LDAP integration.
• Directory Handlers and Interview Handlers.
• Managing greetings.
• Cisco Unity Connection call routing, call handling and auto-attendant.
• Time Based Call Management
• Recording and announcing attendee name when joining a conference.
• Message Notification and Restriction tables.
• Class of Service (Partitions and Search Spaces).
• Managing schedules and holidays.
• SMTP message notification.
• Distribution lists and Broadcast lists
• Messaging deployment models used for Cisco Unity Connection.
• Multi-site deployments.
• E.164 Numbering Plan
• Voicemail Networking (including VPIM).
• Adding remote sites and remote users in Cisco Unity Connection.
• Phone View
• Disaster Recovery
• IMAP integration.
• Cisco Unified Messaging Gateway.
• Monitoring and Troubleshooting.
• Real Time Monitoring Tool.
• Generating and viewing reports in Cisco Unity Connection.

To book this course please contact Leanne Heaven on 01285 647 041,
or email

Next Steps

You can contact us using the details below or alternatively request a call back.



+44 (0) 1285 627 103

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