Cisco Unified Communications Manager version 11 Advanced Administration

Duration
4 days

Description
This instructor-led course focuses on the administration of Cisco Unified Communications Manager. There is a strong emphasis on lab oriented tasks for delegates to configure and verify Cisco Unified Communications Manager and Microsoft Active Directory. The course runs as a ‘workshop’ environment where delegates can focus on specific areas of interest to them.

Objective
The course will provide the skills and knowledge necessary for day-to-day administration and management tasks of Cisco Unified Communications Manager in single and multi cluster deployments. The focus will be on the administrative tasks required for adding, moving and changing IP phones and users as well as administering user telephony features. Additional skills include administering PSTN connections, gateways and dial plan administration.

Audience
Administrators or anyone who or needs an understanding of Cisco Unified Communications Manager administration and implementation e.g. Customer, Employees, Channel Partner / Reseller.

Prerequisites
A basic knowledge of data and voice networks. Delegates do not require any previous experience with Cisco Unified Communications Manager.

Course Outline
– IP Telephony Overview.
– Cisco Unified Communications Architecture.
– Prime License Manager (PLM)
– IP Telephony Call Flows.
– Cisco Unified Communications Manager features.
– Cisco IP Phones and Phone Settings.
– IP Phone User Interfaces.
– Adding IP phones in Cisco Unified Communications Manager using the Auto-registration process.
– Manually adding IP phones in Cisco Unified Communications Manager.
– Configuring Directory Numbers.
– Moving/changing IP Phones and Directory Numbers.
– Self Provisioning.
– Deleting IP Phones.
– Using the Bulk Administration Tool (BAT) to modify IP phones.
– Adding a PC to the IP Phone ‘Data Port’.
– Additional IP Phone Administration – IP Phone Hardening.
– Speed Dials.
– Personal Address Book.
– Configuring/modifying IP Phone Softkeys and Button Templates.
– Loading IP Phone Firmware.
– Cisco Unified Communications Manager System and Enterprise Parameters.
– Administration of the Corporate User Directory.
– Add/Delete/Modify Cisco Unified Communications Manager End User Configuration.
– Administration of Cisco Unified Communications Manager LDAP Integration.
– Add/Delete/Modify End Users in Microsoft Active Directory.
– Modifying LDAP Integration and Custom LDAP Filters.
– Administering the End User Web Login.
– SIP Universal Resource Identifier (URI) Alpha Dialing.
– Administering User Telephony Features such as Call Pickup, Call Park, Callback, Intercom and Do Not Disturb.
– Call Forwarding.
– IP Phone Services.
– Extension Mobility.
– Extension Mobility Cross-Cluster.
– Call Coverage – Hunt Pilot, Hunt Lists and Line Groups. Native call queuing for Hunt Pilots.
– Call Routing in Cisco Unified Communications Manager.
– Dial Plan Administration.
– Admin Tasks for Native Presence and the Busy Lamp Field.
– Forced Authorization Codes and Client Matter Codes.
– Digit Translation.
– Media resources – Conferencing, Music on Hold, Transcoding.
– Call Admission Control (Limiting The Number of Calls).
– Class of Service (Partitions and Calling Search Spaces).
– Time of Day routing.
– Basic Administration of PSTN Connections.
– H.323 Gateways.
– SIP Trunks.
– Multi-site Deployments and Inter-Cluster Configuration
– Inter-Cluster Lookup Service (ILS) and Inter-Cluster Alpha URI Dialing.
– Backup and Disaster Recovery.
– Basic Monitoring and Troubleshooting.
– Quality Reporting Tool.
– CDR Analysis and Reporting Tool.
– Using the Dialed Number Analyser Tool.
– Real Time Monitoring Tool.
– Additional topics may be added on request.

Additional Information
This course runs as an open course in a flexible format based on the needs of the delegates. Alternatively, it can be tailored to meet the needs of a specific customer implementation and delivered to a closed group of delegates. Additional 1 and 2 day administration courses are also available.

To book this course please contact Leanne Heaven on 01285 647 041,
or email leanne.heaven@clusterlearning.com.

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