Cisco UC IM & Presence Implementation

Duration 3 days

RRP £1,495 + VAT call/email for your discount

Target Audience
Support and deployment personnel, Administrators, or anyone who or needs an understanding of Cisco UC IM & Presence implementation e.g. Channel Partner / Reseller, Customer, Employees.

Course objectives
The course will provide the skills and knowledge necessary to perform initial configuration of Cisco Unified Communications Manager IM and Presence, configure and use various clients, as well as troubleshooting, day-to-day administration and management tasks.

Course outline
• IP Telephony Overview
• IP Telephony Call Flows
• Cisco Unified Communications Manager IM and Presence Architecture
• Design considerations
• Cisco Unified Communications Manager IM and Presence Licensing
• Cisco Unified Communications Manager features
• IM and Presence Server Features
• Basic IP phone configuration on Cisco Unified Communications Manager
• Configuring Cisco Unified Communications Manager for Integration with the IM and Presence Server
• Configuring the IM and Presence server for integration with Cisco Unified Communications Manager
• IM and Presence Server System Parameters
• IM and Presence Server Security Parameters
• End user configuration
• LDAP integration
• Cisco Unified Client Services Framework
• Bandwidth Capability of Cisco Unified Client Services Framework devices
• Cisco Clients for Windows, MAC, Andriod, iPad, iPhone
• Bring Your Own Device (BYOD)
• Desk Phone Control (CTI)
• Click-to-call
• Desktop Share/File Transfer
• Making voice and video calls
• Point-to-point video calls
• Multipoint Videoconferencing
• Core IM and Presence
• Rich UC Presence
• Point-to-point Instant Messaging (Chat)
• IM Forking
• IM compliance
• XMPP client authentication policy
• Presence Gateway configuration
• IM and Presence Login Banner
• IM and Presence Security Considerations
• Multi-site Deployments and Inter-cluster Configuration
• IM and Presence Server Routing Communication types
• Cisco Unity Connection Voicemail Integration
• Visual Voicemail
• SIP and XMPP Federations and Inter-domain Configuration
• Disaster Recovery System
• Monitoring and Troubleshooting
• Additional topics available on request

Additional Information
This course runs as an open course in a flexible format based on the needs of the delegates. Alternatively, it can be tailored to meet the needs of a specific customer implementation and delivered to a closed group of delegates.

To book this course please contact Leanne Heaven on 01285 647 041,
or email

Next Steps

You can contact us using the details below or alternatively request a call back.



+44 (0) 1285 627 103

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